Shipping Options

Here at Epigenetics we have a range of shipping methods to choose from when placing an order. We mainly ship using Royal Mail, DPD Local and DHL with a few exceptions for unique cases. These delivery services vary in cost and speed depending on your shipping address. Please see below for our guide on countries for both the available services and estimated delivery periods. Please note we are required to provide couriers with the telephone number or email address you give us when you register, so they can give you updates via text or email.


Same Day Dispatch

We offer a same day dispatch for our orders but please be aware that our collection for couriers (DPD & DHL) is at 2pm and Royal Mail is at 4pm Monday to Friday. Please note you will need to place courier orders before 12pm and Royal Mail orders before 3pm for same day dispatch. If you place an order after these times they will be dispatched the day after. Orders placed on weekends and holidays will be processed the next working day.

STANDARD SHIPPING METHOD

UK

  • Royal Mail First Class (24 Hours)

    This is our standard selection for all of our UK orders. Usually ships within 1 working day and delivers on Saturdays. This is not a guaranteed service however, and should allow up to 10 working days if the shipment is delayed.

  • Royal Mail Special Delivery (Guaranteed Next Day)

    Royal Mail offer a special delivery option that guarantees next day delivery, so long as the order was dispatched on a working day. This service also delivers on a Saturday. Please be aware that any orders made after our collection time or closing hours will not be able to be posted out in time for next day delivery. Our collection is at 4pm Monday to Friday so please place your order before 3pm to ensure next day delivery with this service.


Ireland

We have a special relationship with our Irish service providers, as such we are able to offer much more affordable shipping costs to Ireland. We will always use DPD Local to ship Irish orders, however if you wish to purchase perfumes we can only ship using DHL Express. This will incur an additional charge for this service. We have to use this method as perfumery products class as dangerous goods and must be shipped with additional safety certification which is currently only supplied by DHL.

  • DPD Local (2 Working Days)

    This service usually delivers within 2 working days and is the default selection for Ireland. We have a special relationship with DPD which allows us to provide our customers with much more affordable shipping costs to Ireland. Parcels up to 30Kgs will cost no more than £9.95 to deliver.

  • DHL Express (1 – 2 Working Days)

    This is our standard service for sending out our perfumes, which class as dangerous goods. This service offers an estimated delivery period of 1 – 2 working days. If you wish to purchase perfumes, your order will be dispatched using this method by default.


USA

  • Royal Mail Tracked (5 – 7 Working Days)

    This is our Royal Mail service for sending out orders to the United States. This service can become more expensive as the weight of your order increases. This is due to the 2Kg weight limit of Royal Mail parcels, if your order exceeds this limit, we will dispatch your items in individual parcels. The added benefit with this method is that it’s more likely to pass through customs without delay when it is received in your country.

  • DHL Express (2 – 3 Working Days)

    This is our DHL Express service for sending out orders to the United States. This is our standard service for sending out perfumes, which class as dangerous goods. This service offers an estimated delivery period of 2 – 3 working days. If your order is larger, heavier or more expensive than the average, it isn’t uncommon for a country’s customs to inspect the shipment to ensure it’s safe for import. So you should expect a delay if this event occurs.


European Union

  • Royal Mail Tracked/Signed/Tracked & Signed (3 – 5 Working Days)

    This is our Royal Mail service for sending out orders to countries in the European union. This service can become more expensive as the weight of your order increases. This is due to the 2Kg weight limit of Royal Mail parcels, if your order exceeds this limit, we will dispatch your items in individual parcels. The added benefit with this method is that it’s more likely to pass through customs without delay when it is received in your country.

  • DHL Express (2 Working Days)

    This is our DHL Express service for sending out orders to the countries in the European Union. This service will only be used if your order contains one of our perfumery products. This service offers an estimated delivery period of 2 working days. If your order is larger, heavier or more expensive than the average, it isn’t uncommon for a country’s customs to inspect the shipment to ensure it’s safe for import. So you should expect a delay if this event occurs.


Europe (Non EU)

  • Royal Mail Tracked/Signed/Tracked & Signed (3 – 5 Working Days)

    This is our Royal Mail service for sending out orders to the countries in Europe, which are not in the European Union. This service can become more expensive as the weight of your order increases. This is due to the 2Kg weight limit of Royal Mail parcels, if your order exceeds this limit, we will dispatch your items in individual parcels. The added benefit with this method is that it’s more likely to pass through customs without delay when it is received in your country.

  • DHL Express (2 Working Days)

    This is our DHL Express service for sending out orders to the countries in Europe, which are not in the European Union. This service will only be used if your order contains one of our perfumery products. This service offers an estimated delivery period of 2 working days. If your order is larger, heavier or more expensive than the average, it isn’t uncommon for a country’s customs to inspect the shipment to ensure it’s safe for import. So you should expect a delay if this event occurs.


Rest Of World

  • Royal Mail Tracked/Signed/Tracked & Signed (5 – 7 Working Days)

    This is our Royal Mail service for sending out orders to countries not included in any of the regions above. This service can become more expensive as the weight of your order increases. This is due to the 2Kg weight limit of Royal Mail parcels, if your order exceeds this limit, we will dispatch your items in individual parcels. The added benefit with this method is that it’s more likely to pass through customs without delay when it is received in your country.

  • DHL Express (2 Working Days)

    This is our DHL Express service for sending out orders to countries not included in any of the regions above. This service will only be used if your order contains one of our perfumery products. This service offers an estimated delivery period of 2 working days. If your order is larger, heavier or more expensive than the average, it isn’t uncommon for a country’s customs to inspect the shipment to ensure it’s safe for import. So you should expect a delay if this event occurs.



Additional Services

We will always default to using Royal Mail for shipping to the UK, European Union, Europe, USA and rest of world and DPD Local for shipping to Ireland. However in certain circumstances we will make special arrangements to ship using alternative services like DHL Economy to ensure your order gets to you. If you’d like more information on what additional services we may be able to use please contact us directly either by email or phone.


The UK’s EU Status

With the UK scheduled to leave the EU in October the shipping arrangements are subject to change, however with us already shipping worldwide it is unlikely to change by much if at all.


Perfumes

When ordering from within the UK we will dispatch perfumes separately to the rest of your items. This is because they need to be packaged a little differently to the other products we supply. Perfumes are shipped out in separate boxes with the relevant protection and labelled accordingly. If you wish to purchase perfumes from within Ireland we can only ship using DHL Express regardless of the other items on your order. This will incur an additional charge for this service. Finally if you’re ordering perfumes from outside the UK or Ireland, the DHL Express service will be selected by default. We have to use this method as perfumery products class as dangerous goods and must be shipped with additional safety certification which is currently only supplied by DHL.


External Couriers

Please be advised that these postal times are only an estimation and in certain circumstances the actual delivery might arrive either earlier or later than expected. We are responsible for getting your orders dispatched promptly of course, but we cannot guarantee the service provided by external couriers. Sometimes things do unfortunately go wrong and if you find yourself in a situation where your order does not arrive, or arrives damaged, please get in contact with us via the contact us page.


Returns

If you are not satisfied with any Epigenetics product you can return the product unopened, undamaged and in its original packaging for a full refund at any time up to 30 days from the date you received it. If you wish to cancel your order in this way, you must confirm this by phoning or emailing us within 7 days of receipt of the product. The package can be returned by simply circling the ‘Return to Sender’ address located on the label and placing in a post box to avoid a delivery charge.

Goods that are broken, damaged in transit or sent in error will be refunded in full or resent on request. Refunds will be made as per the original method of payment. So that we can give you satisfaction as quickly as possible please call 01380 800105 before returning a product. Remember to enclose your name, address and telephone number when returning a product to the following address:

Epigenetics Limited
Unit 18, Manningford Centre
Manningford Bohune
Pewsey
SN9 6NL

Your statutory rights of return are unaffected.